Gemotions

"Okay, so here's how you handle the angry customers," Ben said, forcing a smile that felt tight and unnatural. The new trainee, Chloe, listened intently, taking notes with a focused expression. Ben felt a tightening in his throat.

He’d spent years navigating difficult clients, absorbing their verbal barbs and resolving their issues. Now, he was tasked with sharing his hard-won knowledge, knowing that Chloe's success meant his departure.

He ran through the script, his voice lacking its usual warmth and confidence. He felt exposed, stripped bare. Each suggestion felt like a weakness, a confession of his own limitations.