Gemotions

The new role in customer support was described as a "growth opportunity." But for Jessica, it felt like a punishment. She had been a key player in the marketing department, crafting campaigns, developing strategies, seeing her ideas flourish. Now, she was answering calls, dealing with irate customers, and reading from scripts.

Each day felt like a battle. She listened to the complaints, the requests, the anger. She felt the pressure to be polite, to remain professional, while her own frustration simmered beneath the surface. Her voice cracked as she spoke, and she found herself clenching her jaw.

She began to notice her colleagues giving her sidelong glances, as if they knew she didn’t belong. She closed her eyes. She felt the tears welling up, and was angry at herself for being emotional.