Gemotions

"And that's how you handle the angry customer calls," Brian said, his voice devoid of warmth. He demonstrated the company's approved script, enunciating each word carefully. The new girl, Lisa, scribbled furiously in her notebook.

Brian felt his shoulders tighten. He could feel the pressure of his own impending departure, and the accompanying sense of injustice. The thought churned inside him.

He intentionally omitted several key details, certain that the omission would cause issues for Lisa. He didn’t care.