Gemotions

“Alright, so, with this customer, you want to lead with the value proposition,” I said to Ben, my replacement. The office felt warm, the sun streaming through the window. A gentle feeling settled over me as I watched Ben. "Make sure to highlight how the savings will work for their unique situation." I took a deep breath, demonstrating the tone I used when speaking with clients. I felt a sense of contentment as I went over each bullet point. I watched Ben's face, the gears working in his mind. I wanted to make sure he understood, so I repeated the lesson.