Gemotions

The move to the customer service department meant a drastic shift for Sarah. She'd worked in shipping for years, a world of spreadsheets and boxes.

She started her first day by labeling her new desk supplies. She made sure all her pens were sharpened, her paper clips were in a neat pile. She even brought a tiny succulent to add a touch of tranquility to her workspace. The customers would get in touch when they were ready.

The phone rang often, but her voice stayed calm as she offered her assistance. She listened, and she wrote, and she waited for the next call. The phone would ring again soon, she was sure of it.