Gemotions

"Well, this is different," Mark thought, pushing open the heavy doors of the customer service department. The air was thick with the scent of coffee and the low murmur of voices. After five years in IT, troubleshooting the same network issues, the sheer *humanity* of the new role was startling. He sat down at his desk, and felt an unfamiliar tingle up his spine. The challenge of connecting with people, of resolving their issues directly, filled him with an unexpected excitement. He reached for the phone, the world opening up to him in new and exciting ways.