Gemotions

“Okay, show me how you'd handle that customer complaint,” Claire said, trying to sound as neutral as possible. Her gaze lingered on Leo, her replacement. She observed him intently.

Leo looked anxious as he began to answer, but Claire noticed he was doing his best. She gently pointed out the areas where he could improve, offering suggestions on how to handle difficult situations. The office air crackled with a tension that mirrored her own.

She provided Leo with some of the difficult customer's past history, including the previous complaints. She shared strategies and even gave him the inside scoop on her favorite places to order lunch.