Gemotions

"Okay, so here's how you handle the angry customer calls," Maria said, gesturing with a shaky hand towards the headset. Her heart pounded a frantic rhythm against her ribs. This couldn’t be happening. She was in the customer service department, and this new recruit, this… *person* was going to take her place.

Her smile felt stiff, a frozen mask. This was her domain. The phone, the computers, the incessant stream of complaints and queries; it was all part of her life. She demonstrated the protocol, her voice cracking slightly as she explained the script. It seemed odd.

She felt a giddy rush, a dizzying feeling in her head. She had to sit down for a moment. This whole situation, it was… astonishing.