Gemotions

He glared at the blinking cursor on his screen, the words of the training manual swimming before his eyes. The transfer to the call center was a disaster. Michael, a former project manager, found himself dealing with a barrage of angry customers.

He rubbed his temples, trying to clear his head. The incessant ringing of the phones, the demanding voices on the other end, each call felt like a personal attack.

“Sir, I understand your frustration,” he began, his voice flat and emotionless, even to his own ears. He took a deep breath, trying to stay calm. Staying calm was proving impossible. He slammed the phone down in the cradle.